Μετάβαση στο κύριο περιεχόμενο

Αναζήτηση

Community Basics

a problem with the online catalog

Απαντημένη
Hagar Moshe

there seems to be a problem with the loading of the online catalog in my laptop.
it will only load a few manufacturers, and only a few items from each one:

I tried many things to resolve this but I haven't found a way yet.
I deleted the program and redownloaded it, I made sure that viewing only certain manufacturers wasn't selected, i tried switching markets (I use Germany normally) but nothing seems to help.
the thing is, on my husband's PC it works just fine, and it used to work fine on my laptop too (asus zenbook)

2

Σχόλια

5 σχόλια

Πραγματοποιήστε είσοδο για να αφήσετε ένα σχόλιο.

Ημερομηνία Ψήφοι
  • Fernando Palomares

    I'm having issues with online catalog as well. Can't see all devices from KNX Association and I have errors when I try to import devices to my projects.

    0
  • Vassilios Lourdas

    Hello update to the latest ETS 6.1.1, the problem should be resolved.

    In case you still have a problem with the devices, clear the user settings as explained here: https://support.knx.org/hc/en-us/articles/4407064627474-ETS6-User-settings-are-wrong

    0
  • Hagar Moshe

    hey! the issue for me was that the cloud button wasn't pressed, so it only showed me products that i had already downloaded.

    but this button has been removed in the update so it not going to happen to anyone anymore probably

    0
  • Fernando Palomares

    My issue was different. The sync with the online catalog did not worked properly. I updated to ETS6 6.1.1 and it works just fine. Also for the DA.tp device for KNX Virtual, catalog shows it when you mark the country as Belgium.

    I attach the answer from KNX support people:

    Latha Soppinahalli Shivalinagappa (KNX Association)

    16 nov 2023, 13:43 CET

    Dear Fernando,
     
    It is possible that the problem will result in the software being updated to the latest version. As a result, download and install this update:

    ETS Professional v6.1.1: https://support.knx.org/hc/es/articles/12296840064274
     
    Also, You need select online catalog market as "Belgium" to get  DA.tp device.
     


    If there are problems that have been installed in the latest version, the generate and delivery is in the diagnostic archives as described in a continuation:

    ETS Professional: https://support.knx.org/hc/es/articles/4407073844882

    Best Regards,

    Latha Soppinahalli | KNX Association | KNX Tools Engineer

     

    Hope this message helps any other people experience catalog issues.

    BR

    0
  • Ralf Locker

    Hello,

    in V6.1.1 íst no Button for the  web catalouge.

    I removed the V6.1.1 and install V6.1.0; then there is everything fine.

    0

Δεν βρήκατε αυτό που ψάχνατε;

Νέα ανάρτηση