What kind of data is collected?
The troubleshooting wizard helps to collect all ETS Inside relevant information for the analysis of possible problems. This is done by creating a diagnostic file (in zip format) of the ETS Inside log file, which contains program specific information, information about errors that may have occurred, warnings and other background information. This log file does not contain any personal information or whatsoever.
How can you generate the diagnostic file?
The ETS Inside server cannot be accessed
In case you cannot access the ETS Inside server, you can simply attach in your report the files that can be found under: C:\ProgramData\KNX\ETSInside\Log.
The ETS Inside server can be accessed
In order to generate the diagnostic file, find an tap the 'Settings' icon (1).
This will open the 'Settings' window. Tap the 'Troubleshooting' tab (2) on the left side, and you will see the trouble shooting information on the right side. Tap the 'Create zip file' (3) button to create the diagnostic file.
You will see that only the 'ETS Inside log files' option is selected (highlighted with green) because for the time being only the ETS Inside log files are included in the diagnostic file.