Before reporting any ETS4 related issue, please make sure that:
- The latest ETS4 version (ETS4 v4.2.0) has been installed
- Download link
- uninstall any older version first
- These requirements are met
If nevertheless ETS4 or one of its apps doesn't function as expected, the our advice is to report the issue by following this procedure:
- Connect the dongle
- Open Windows Explorer
- Open the folder where ETS4 is installed
- Start the application ToolDiagWizard.exe
- Follow the steps of this tool
- Use the created zip file to report the problem
Please also note, that for ETS4:
- Software updates are no longer offered
- KNX news is no longer offered
- Product news is no longer offered