Before reporting any ETS4 related issue, please make sure that:
- The latest ETS4 version (ETS4 v4.2.0) has been installed
- Download link
- uninstall any older version first
- These requirements are met
If nevertheless ETS4 or one of its apps doesn't function as expected, the our advice is to report the issue by following this procedure:
- Connect the dongle
- Open Windows Explorer
- Open the folder where ETS4 is installed
- Start the application ToolDiagWizard.exe
- Follow the steps of this tool
- Use the created zip file to report the problem
Please also note, that for ETS4:
- Software updates are no longer offered (the error message 'Your license can not be verified. Please contact the KNX support' is shown). In this case, simply use the full setup from here.
- KNX news is no longer offered
- Product news is no longer offered