Normally, an invoice is automatically generated based on a payment of an order. However, it may happen that your training centre is not allowed by law to pay an order, but only an invoice. In this case, you have to first make the order in the shop and then contact us to provide you with the invoice for that order.
Please follow the steps below:
- Order the Subscription fees and confirm the order.
- Create a support ticket in your MyKNX account and inform our sales/support engineers that you would like to receive an official invoice before payment for your order thereby indicating the order number.
- We will put the official invoice in your MyKNX account.
- Once the amount due is on our bank accounts, your subscription will be extended.