If information on an existing document needs to be modified because it is incorrect (e.g. name of the company is misspelled, or address is wrong) then this is what you have to do depending on the document:
- In case of an invoice, you have to request a credit note by KNX Association, because it is not legally allowed to modify the information of an invoice.
- In case of an unpaid order (that is not yet paid), then you can simply ignore it and create a new one. As long as it is not paid, there is no problem. The document as such cannot be modified or deleted by the customers. If you want to have the document deleted, then please contact us.
- In case of an offer (that is not yet confirmed as an order), then simply contact us and we will make sure that the offer is updated.