KNX Association sells software licenses exclusively via its online webshop.
Traditional orders and offer requests through email, phone, letter, or fax are therefore not feasible
For your information:
Our software licenses are automatically generated into a customer's MyKNX account, using the online ordering process. All ordered digital licenses are stored on the product page of such an account, from where they can be activated and upgraded. Additional apps can also be purchased and activated, or replacement dongles can be requested.
A MyKNX account is therefore mandatory:
You need it to centralize your licenses, keep them up to date, receive offers, place orders, download invoices, etc.
Please read carefully the following information about our online order procedure.
If you have questions or problems with this online ordering procedure due to internal processing rules, please do not hesitate to call us at +3227758590
HOW TO ORDER:
A. Create an account on https://my.knx.org
Initially, only your personal contact details are required.
Once logged in, make sure you complete all contact details in Account > Profile
For private persons:
add billing address and phone number
For companies:
follow the procedure How to create an organization account
B. Need an offer first?
Once the account has been completed, request an offer via info@knx.org
You’ll get notified by email once your offer is ready. Our offers show no shipping costs or VAT.
To add these costs, ‘accept’ the offer under Account > Offers and follow the online order procedure.
Note that you can request to cancel an order for free via info@knx.org
C. Order directly from the shop
- Go to SHOP in the main menu and choose your products
- Go to your basket, check out, and follow the order procedure.
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Address:
Add invoice address, shipping address, and your order number
For companies: add a European VAT number (mandatory if you have one)
For private persons: as you have no VAT number, leave the VAT field empty and ignore the red message saying ‘No VAT provided ’. -
Payment:
Chose a payment method: Bank transfer, Credit Card, Apple Pay, PayPal
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Confirmation:
Control your input, check the license agreement, and confirm your order
A pro forma Invoice PDF is sent via mail and also created under Account > Orders.
Bank account details will show on this pro forma in case you chose bank transfer.
The pro forma invoice is only converted into a final invoice once we have received the payment.
SOME COMPANIES NEED A FINAL INVOICE TO INITIATE THEIR PAYMENT
Address this request to info@knx.org and mention the pro forma number (PFXXXXXX).
D. Payment before delivery
Dongles are ONLY sent once your payment has been received.
E. Delivery conditions
Shipment costs depend on the delivery address. Fees are displayed during the online order.
The time of delivery depends on the shipment mode: Express shipment (about 48 h) or
Standard shipment (2 or 3 days).
F. Order for End-user
KNX Association is the exclusive seller of the ETS Software, no reseller prices are given.
If you need to make an order for an end user, contact us first via info@knx.org to verify if the product you want to order is allowed for that end user (some products have restrictions).