SEPA countries > Stichting Mollie Payments
For customers from SEPA countries that chose to pay by 'bank transfer', we work with an external, fully automated payment platform called "Stichting Mollie Payments". UK and Switzerland are an exception, as bank transfers from these countries may result in extra charges by the receiving bank, resulting in incomplete payments.
After choosing this payment method during your online order, you will receive a proforma invoice with payment details. These details need to be respected, as this platform is fully automated and will simply scan the received details. If details are wrong, modified, or missing, the payment gets refused.
Clear indications about the needed payment details are given on the proforma invoice (s.screenshot), therefore do not modify the requested payment details:
The recipient MUST be 'Stichting Mollie Payments' > Do NOT enter KNX Association
The long RF number MUST also be entered exactly as it is, just like all other payment details shown on your proforma invoice. Nothing shall be modified, otherwise, the payment will be refused and automatically be refunded by Mollie to your account within the week.
Status 'not paid'
If the status of your order remains on 'NOT PAID', please verify if you entered the requested payment details correctly and check your bank account for a possible refund received from the platform 'Stichting Mollie Payments'. If still after a week, you cannot find the amount, contact email@example.com, we guarantee your reimbursement and will contact Mollie.
OTHER countries > BNP Paribas Fortis
For all other countries, our system will provide you the payment details of our Belgian bank account.
BNP Paribas Fortis
Account holder : KNX Association cvba
Account number : 210004613717
IBAN number : BE61210004613717
Swift/BIC Code: GEBABEBB