This article covers two use cases:
1. App upgrade after ETS upgrade from ETS4 to ETS6:
2. App upgrade after ETS upgrade from ETS5 to ETS6:
1. App upgrade after ETS upgrade from ETS4 to ETS6:
The App licenses assigned to the former version ETS4 shall also be upgraded in order to be usable with the upgraded ETS6 license. This is achieved by re-licensing the Apps:
- Open the product page of the MyKNX account where the licenses can be found and locate the App license that shall be upgraded.
- Open the license so that you can see all its details.
- Fill the empty field 'Replace product key' with the new Dongle ID and click on 'Add key'.
- After it has been successfully replaced, download the new product license for the App by clicking on 'Download License'.
- Follow the licensing instructions Get started
- If the error message 'There is no replacement possible' appears, then it means that the product key has already been replaced twice within a year and no further replacement is possible. In this case, please contact us in order to help you with your request.
2. App upgrade after ETS upgrade from ETS5 to ETS6:
As with this upgrade, you do NOT receive a new dongle, the Dongle ID that shows in your App license will remain the same. Still, you will need to download the license file once more in order to add it to your ETS6 license.