Our software licenses have to be paid 'before' delivery.
After having placed an online order via MyKNX and chosen bank transfer as a payment method, you will get a pro forma invoice with the payment details you need to make the bank transfer (all other payments i.e. Credit card; PayPal, Apple Pay happen directly online). Once we receive the payment, this pro forma will automatically be transformed into a final invoice, downloadable from your MyKNX account and only then the ETS dongle will be shipped.
If your company or institution cannot pay based on a pro forma invoice, contact us via email@example.com and request a final invoice before payment. Make sure your invoice address is correct and complete, as once final, we can make no more modifications.