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JUNG JVP INTERFACE CONNECTION ISSUE

Seenu S

Since 2021, we have been facing a persistent auto-connect issue, which remains unresolved. This problem, linked to timer control disconnections, has been affecting Alexa voice activation—a critical feature for smart home users. Despite this ongoing challenge, JUNG has yet to provide a significant fix.

When customers choose a premium brand like JUNG, they expect reliability and consistent performance. The inability to resolve this issue is frustrating for users who rely on seamless functionality. At the very least, customers deserve:

any solution, please share....

 

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  • Maik Knepper

    Dear Seenu S,

    Thank you for your message.
    Unfortunately, I’m unable to assist you further with the information provided.

    For quicker support, please contact our customer service team at kundencenter@jung.de and include the reference JVP-KNX-A-JUNG-PM-KNE in your message.

    They will be happy to assist you further.

    Best regards
    JUNG Support Team

     

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  • Seenu S

    If Any KNX member has similar experience or any bug fix solutions will be helpful.

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  • Kelvin Foo

    Hi,

    This issue has been handled by JUNG Asia. 

    Thank you. 

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