Αντιμετώπιση προβλημάτων

Settings for ETS troubleshooting can be made here.

Start Tool Diagnostics

Clicking the button 'Start Tool Diagnostics' starts the diagnostic wizard.

Επίπεδο καταγραφής

ETS keeps track of internal events on its own by storing them in a log file to help the support team when analyzing any possible errors. The default setting is Standard.

Διαδικασία

ETS only writes information to the log file after a predefined trigger event has occurred. In this case, the last N events before the trigger event are also recorded to the log file so that the previous events can be reconstructed.

• Standard Log Level: N = 500; Trigger event type = ERROR
• Extended Log Level: N = 1000; Trigger event type = ERROR

Up to 5 log files at a maximum of 5MB each are saved in a directory (the oldest file is overwritten first). This means that the content of the log files remains available over a longer period of time (depending on Logging Level that has been selected before).

As a result, this log data is included when a support case is created using the data of the (executed) diagnostics wizard. Consequently, any possible problem which occurred in the past is contained there.

Προσοχή

The option 'Extended' can cause considerable ETS performance degradation. 

Every normal ETS activity is defined internally as an INFO event, which means that in the 'Extended' mode almost all activities are logged. Consequently, you should only use the extended mode under special circumstances, e.g. when requested to do so by KNX support.

Διαγραφή των αρχείων που δεν χρειάζονται πλέον

Selection of individual, to be executed tasks.