To address requests about company name changes, email address updates, or license transfers:
In cases where companies use employees' personal accounts to purchase licenses for the company, complications can arise if the employee changes jobs and wants their profile updated, while the company wants to retain its licenses.
A. For Companies:
If the license was purchased with company VAT details, (company name or address), the company has the right to request the license, as the purchase was made on behalf of the company.
To proceed with a license transfer, we will need the following:
- A signed document proving that the requester represents the company or is the owner.
- A clear copy of personal identification.
- The KNX username linked to the organization account where the license should be transferred.
B. For Private Users:
For private users, we can only proceed with requests such as company name changes or email address updates or license transfer if you provide a signed and stamped document from the company to which the invoices are linked, confirming that you have the right on their licenses.
Note
KNX Association remains impartial in ownership disputes.
It is the responsibility of the company and employees to resolve internal conflicts. KNX provides tools like the Organization Account to facilitate license management.
Contact us for more information at MyKNX Support