Your privacy is important to us. It means we store your data safely and ensure it remains well protected. We also let you know what we do with your data when we use it respectfully so that we can provide you with a better service.
We start from the principle that everyone has control over their personal data, and that everyone has the right to either share it or to no longer share it. This Privacy statement states which personal data we may collect from you, how we may use that data, and with whom we may share it. We explain what we do to protect your privacy, how you have a say, and what checks are performed to ensure compliance with this statement.
Our contact details
KNX Association cvba
De Kleetlaan 5, Bus 11
B 1831 Diegem (Brussels)
VAT nr: BE 0441 460 064
Tel. : +32 (0)2 775 85 90
Fax : +32 (0)2 675 50 28
BNP Paribas Fortis, Brussels:
IBAN: BE61 2100 0461 3717
Deutsche Bank, Frankfurt:
Number: 176 1113 00
IBAN: DE67 5007 0010 0176 1113 00
for Swiss customers only:
IBAN: CH64 04835 0580 0430 1000
When is this statement applicable?
This Privacy statement is applicable when you visit our websites or have contact with our staff. By visiting our websites or contacting our sales and promotion staff, you give us permission to collect and use personal data as described in this Privacy statement.
What data do we collect?
We collect your data to be able to execute our services and to improve and inform you about our activities, promotions or products and services that you have purchased. You pass on some of this data to us directly, for example, via forms on our website or online shop, your business card, your orders, or in email traffic with us, or we obtain this data via website cookies. For more information about our cookies you can consult our cookie statement.
We distinguish different types of personal data. These different types of data allow us to propose and offer our products and services:
- User data: allows us to identify you or contact you. For example: your name, address, telephone numbers, language preference, gender, email addresses, participation in our promotions, use of our websites;
- Traffic data: we need this technical data, such as your IP address, to make our electronic communication run smoothly.
- Sensitive data: we do not process sensitive data. (Here you can see what is considered sensitive data)
Why do we collect this data?
We process personal data for various reasons, in each case we only process data that is necessary to achieve our goal. With your permission, as far as this is required, we collect personal data for the following purposes:
To process your requests about our products and services.
We need your address details if you visit our websites or contact our staff to collect or request information about our products and services or, for example, when you sign up for our newsletter. We use all the information we receive about you to provide you with the requested information in the manner that you state.
To offer you the best service.
We keep your data to improve our customer service. If we want to set up, maintain and support our products and services correctly, we need that data. This also allows us to contact you and initiate the next step in our cooperation or to request feedback about our services. If there are technical problems or malfunctions on our part, we must be able to inform you about this.
To inform you about our products, services and activities.
We can use your data to inform you about existing and new products, services, special promotions, workshops, events, webinars, training courses, vacancies and other things, for direct marketing, or to create a profile about you so we can inform you about matters we think are of interest to you. We can do this in writing, electronically and by telephone. We also use your data for the newsletters you subscribe to. You will only receive communication by email if you have given your explicit permission for this, insofar as this is required. We can also analyse your web browsing and reading behaviour and create content for our websites or newsletters that suit your needs. We do this by registering your visits and the activities that take place during these visits. We do this, for example, through the viewed pages or the links clicked. This way we can also give you easier access to the information you are looking for.
Who is managing your data?
All personal data is managed by KNX Association and its National Groups. The data is only accessible to those within KNX Association and its National Groups who need access to it to perform their tasks.
We work with external data processors. This means, for example, that we temporarily pass data to third parties for certain tasks if we do not have the means to carry out these task ourselves. If we do this, we shall always ensure your data is treated confidentially and used in a secure manner. We always set this out in the contract we enter into with the data processors. For example, a processor shall never be allowed to use your data on his own initiative, and your data must be deleted as soon as a processor has completed his work.
We may pass on your personal data to the KNX National Group of your country, for the same purposes as stated in this Privacy statement. We work with third parties or we engage subcontractors for some aspects of our products and services. The transfer of your data is only for the same purposes as for KNX Association itself. We shall ensure they, like us, manage your data safely and respectfully.
In some cases, we use anonymous, aggregated data for commercial purposes or for external reporting. This data can never be traced back to a specific individual.
At no time do we sell or rent your data to companies or individuals that are not part of our company or group. We regard your data as confidential information.
If we give out personal data to third parties in another manner, this shall be done with an explicit communication about the third party being informed and the objectives of the transfer, and the processing. Where required by law, we shall ask for your explicit consent. You also have the opportunity to decline at all times.
Personalized and behavioral ads
KNX Association may participate with our marketing partners in behavioral advertising programs for purposes of serving personalized ads based on your interests. This activity is performed by collecting Usage Data and by using cookies and other tracking and data collection methodologies to transfer information to our marketing partners which manage personalized advertising activities.
KNX Association may participate in Facebook.com or Google Adwords Custom Audience program which enables us to display personalized ads to persons who visit our site or are on our email list when they visit Facebook.com, or websites that are part of Facebook's or Google's display network. We provide Personal Information such as your email address to Facebook and Google for personalised advertising. You may opt-out of participation in our Facebook Custom Audience by sending an email, from the email address you are opting out of, to email@example.com. For your opt-out to be effective, you must: place the following text in the subject line of the email - "Opting Out of Website Custom Audience Ads", and in the body of the email, include your name and email address. We will then make sure that your personal information will be deleted from this Custom Audience.
How do we protect your personal data?
We protect your personal data and privacy as much as possible. Our employees are trained to deal with confidential data correctly. We also employ specialised people who are responsible for the security of our IT infrastructure. We also use various technical measures to protect your personal data. Should a data breach occur that has a negative impact on your personal data, you shall be informed of the circumstances personally as required by law.
Do you want to view or correct the data; do you want it to be deleted?
You have the right to access your data. You can ask us whether we process your personal data; why we process it; what categories of data we process; which third-party categories we share your personal data with; the origin of the processed data and the logic we use if we process certain personal data automatically.
You can exercise your right of access in by email to firstname.lastname@example.org. We have 30 days to answer your request. This period starts when we have received your request in writing and have all the information we require from you to fulfil your request.
In order to exercise your right of access and to prevent any unauthorised disclosure of your personal data, we may ask you to provide proof of identity. We will not ask you for a copy of your identity card.
You also have the right to have incomplete, incorrect, inappropriate or outdated personal data deleted or amended. You can always do this directly via your customer account on MyKNX or contact us by email if you no longer have your login credentials. We shall then amend this information as required within the statutory deadlines. Please note that occasionally, we shall no longer be able to offer some services, depending on your request. We may also be unable to delete all the requested data because, for example, we are legally obliged to retain certain data for a specific period. To keep your data up-to-date, we request that you notify us of any changes.
Do you want to decline direct marketing?
You always have the right to prevent the use of your personal data for direct marketing without a reason being required. You can always unsubscribe directly from your MyKNX account, by clicking the unsubscribe link on the bottom of each mailing or contact us by email.
How long do we store your personal data for?
We ensure appropriate organisational and technical measures to secure personal data. We may not store personal data for longer than is necessary to achieve the purpose for which we collect it. The storage period can therefore differ per objective, and can sometimes be very short. After the applicable storage periods have expired, personal data shall be completely anonymised or deleted. If you are a customer with purchased or free licenses, invoice documents, KNX Partner Certificates, we cannot completely remove your account, as you will lose access to these items. We process user data up to ten years after the last operational contact between us, for Traffic data this is a maximum of one and a half years.
Do you have any questions?