KNX Association provides support for a specific and limited scope of topics. This article outlines what falls within our support scope, and where to go for topics that fall outside it.
✅IN SCOPE:
We can only offer support on:
- Our tools (ETS, Manufacturer Tool, EITT, ETS SDK, Falcon SDK, ETS Apps)
- The KNX Standards
- Certification processes
Examples questions:
✅ "ETS crashes when I open a project?"
✅ "My license cannot be activated?"
✅ "Project import fails in ETS6?"
✅ "Where can i find falcon SDK?"
✅ "How to become member?"
✅ "How to develop app? what are the requirement to become ETS app developers?"
❌ Out of Scope:
We are unable to provide support on:
- Training and knowledge resources
- Manufacturer-specific products /devices/Participate
- Installation and its security aspects
Examples questions:
❌ "How do I configure Hager TXA664 parameters?"
❌ "Why does my MDT actuator not switch?"
❌ "Can you design my KNX installation?"
❌ "How should I wire my building?"
❌ "How do I configure DALI scenes on Manufacturer X gateway?"
❌ "I am not finding product in online catalog, could you send this product data?"
For these topics, please refer to the resources below.
Training and knowledge resources
If your question relates to learning KNX or training materials, the following resources are available:
- KNX-related documentation (e.g. KNX Basic Course, e-Books, etc.)
- KNX eCampus
- KNX online forums- KNX Training in one of our certified Training Centers
- KNX Virtual
Manufacturer-specific products
For questions about KNX hardware (devices) or visualization software, please contact the relevant member company directly.
Installation and its security aspects
For questions about a KNX installation, please contact your system integrator directly.