In this article we list a series of common case that you can encounter using the new version of MyKNX.
1. Cannot select the Organization Entity
If you are already part of an organization, you should actually see in your entities list something like:
I could happens that for incomplete details about you or your organization, you can have a popup menu in which the organization is not selectable, like:
In that case we suggest you to contact one of your colleagues that should have a so called Manager role and should see in the MyKNX menu the "Organization members" menu entry, like:
Ask that person to review the organization roles to set the one that fits your requirements.
2. Do not know what to do about transfer-to-organization request
While creating your organization it is requested you to choose if you would like to transfer your current information into the newly created organization, or not.
We did that to easily guide you to your target, example: if you are creating your organization to become a Training Centre or a Manufacturer it could be that you want to share your product license with other people, let your administrative department colleagues take care about the invoices on your behalf, place and order on behalf of the company, etc etc...
If you answer Yes, all your up to date information will be migrated to the organization you have just created: licenses, orders, invoices, vouchers.
Be aware your partner certificate will remain strictly personal and will not be part of this data migration
If you answer No, these resources will remain into your personal account, you can ask KNX staff to migrate them on demand later on.
If you are not sure, we suggest you to answer No