The table below illustrates the differences between the mainstream and the extended support.
|Type of support||Mainstream Support||Extended Support|
|Request to change product design and features||Available||Not available|
|Security updates||Available||Not available|
|Non-security updates||Available||Not available|
Mainstream Support is the first phase of the product lifecycle for products and includes:
- Incident support
- Security update support
- The ability to request non-security updates
The Extended Support phase follows Mainstream Support for products, which includes:
- Self-help support
- Licensing support
KNX Association will not accept requests for warranty support, design changes, or new features during the Extended Support phase.