Normally, an invoice is automatically generated based on a payment of an order. However, it may happen that the KNX training centre is not allowed by law to pay an order, but only an invoice. In this case, the training centre first needs to order the subscription fees in MyKNX. In the next step, the KNX training centre shall create a support ticket so that KNX Association can provide the training centre with an invoice for that specific order.
Please follow the steps below:
- Order the Subscription fees as explained in Renewing subscription - with discount or Renewing subscription - no discount, but select 'Bank transfer / Proforma invoice' under Payment Method.
- Create a support ticket in your MyKNX account and inform our sales/support engineers that you would like to receive an official invoice before payment for your order, thereby indicating the order number.
- We will put the official invoice in your MyKNX account.