Eligibility, fees, and steps for transferring an activated or non-activated KNX license from one entity to another.
- Check eligibility under the KNX Tools Software License Agreement before requesting a transfer.
- Transferring an activated license costs €100 to €350 per license (excluding VAT). Transferring a non-activated license is free.
- The license owner requests the transfer by email to info@knx.org, and our Support Team carries it out.
Before requesting a transfer, check that your license is eligible under the “Limitation on use” section of the KNX Tools Software License Agreement.
When transferring an eligible license from one entity to another, two rules apply:
- Activated licenses are subject to a transfer fee (see below).
- Non-activated licenses can be transferred free of charge. This is typically the case for resellers.
Fees for activated licenses (excluding VAT)
- ETS Professional license: €350 per license
- ETS Home license: €200 per license
- ETS Lite license: €100 per license
Free transfers for non-activated licenses
- Licenses purchased for a different end user, as is often the case with resellers, can be transferred free of charge, as long as they haven’t been activated yet.
- Licenses that belong to a company but are still listed in a personal user account can be transferred to that company’s organization account free of charge.
How to request a transfer
The license owner (as stated on the original invoice) must send the request to info@knx.org from the registered email address linked to the account that holds the license(s), with the following information:
- The license number(s) you want to transfer (e.g. 9000001234567)
- The recipient’s MyKNX username (e.g. KNX123456), name, and surname
What happens next
Activated licenses
- Our Support Team sends you an offer covering the applicable transfer fees.
- Once you’ve paid, send us the paid invoice as confirmation. This is required because the transfer is triggered manually by our team. It doesn’t happen automatically after payment.
- Once the final invoice has been received, our Support Team transfers the license to the recipient’s MyKNX account and confirms that the transfer is complete.
Non-activated licenses
Based on your request, our Support Team transfers the license immediately.
Need help? Contact us at info@knx.org.