In case an ETS project import fails, then try one of the following options according to the source of the project:
- From ETS5
- From ETS4
- From ETS3 or ETS2
From ETS5
Incorrect structured data
The project was exported from ETS5:
- And the ETS5 import failed, giving the following error message 'Your project contains incorrectly structured data. Please contact KNX support for help getting your project repaired.' then please report the issue and provide us with the available knxproj file (and the project password if any).
Other - The project was exported from ETS5 and the original source is available
- And the ETS5 import failed, then try by exporting it again from the original source.
- If after having exported the project again, the import still fails, then please report the issue and provide us with the 'ProjectStore' folder indicating the project name(s) (and the project password if any).
Default Project Store location: C:\ProgramData\KNX\ETS5\ProjectStore
Other - The project was exported from ETS5 and only a knxproj file is available
- And the ETS5 import failed, then please report the issue and provide us with the available knxproj file (and the project password if any).
From ETS4
The project was exported from ETS4:
- And the ETS5 import failed, then try by exporting it again from the original database.
- If after having exported the project again, the import still fails, then please report the issue and provide us with the database file (.mdf) or the database backup file (.bak) indicating the project(s) names.
From ETS2 or ETS3
The project was exported from ETS2 or ETS3:
- And the ETS5 import failed, then try by exporting it again from the original database.
- If after having exported the project again, the import still fails, then please report the issue and provide us with the database file (.db) indicating the project name(s).
Please note that all older ETS project issues mentioned above have been a payable service since April 1, 2021. More information can be found here.