Problem
A project cannot be properly imported because there is an error message coming from a device plug-in is shown.
Cause
This error message is shown because the device plug-in is unable to read the group addresses. It is a known issue that some old device plug-ins cannot handle element names (e.g. group addresses, devices, etc.) that are longer than 50 characters or descriptions that are longer than 80 characters and there is no warning from the device plug-in when exporting such a project that the project data cannot be used.
Solution
As those device plug-ins cannot be updated by the respective manufacturers anymore for several reasons, the project data shall be adapted.
Case 1 - The project is available locally in ETS
- Run a Project check and make sure that the ETS3 plug-in compatibility is checked on all the different steps.
- Shorten the names and the descriptions that are indicated in the report.
- Close and export the project.
Case 2 - The project is not available locally in ETS
In this case the project shall be repaired by our engineers, see here for more information about the project repair service.