The licensing dongle is not recognized by ETS although it's recognized by the computer.
The ‘Citrix Workspace App’ (used for accessing Citrix Terminal Servers) with the version published on the 30th January 2023, offers the option to enable a feature called ‘AppProtection’, which prevents Keyloggers and Screen captures during Citrix Sessions.
When this software is installed with this option enabled, then our licensing dongles are no longer recognized by ETS.
- Uninstall the ‘Citrix Workspace App’ and try connecting the licensing dongle after a reboot.
- If you still need the ‘Citrix Workspace App’ you can re-install it, but keep the option for the "AppProtection" unchecked.