Labels app not working

Problem

Although the Labels app has been properly licensed, when trying to create labels, nothing happens — no label is generated or opened in Word.

Cause

There can be several possible causes for this issue, including:

• Conflicting third-party software
• Compatibility mode settings in Windows or Word
• Problems with the installation or registration of Microsoft Office / Microsoft Word
• If you receive below error:

Resolution

Case 1: Repair/Re-install Microsoft Office

1. Close ETS.
2. Try to repair or re-install your Microsoft Office suite (or Microsoft Word, depending on what application is installed). See here on how to do it.
3. Start Windows PowerShell (See here on how to do it) and type in the following:

$oWord = New-Object -Com Word.Application
$oWord.Visible = $true

This action in the Windows PowerShell should open an (empty) Microsoft Word window. If not, then your Microsoft Word is not properly installed and must be repaired.

In some cases, deactivating the Compatibility mode resolved the problem, please try this as well.

Moreover try activating the option 'Optimize for compatibility' and restart Word.

Case 2: Adjust Word Security and Trust Settings

Afterward, please check if the label app now works.

1. Open Microsoft Word.
2. Go to File → Options → Trust Center → Trust Center Settings.
3. Select Macro Settings and ensure the following:
4. Change from “Disable all macros without notification” to “Disable all macros with notification.”
5. Enable “Trust access to the VBA project object model.”
6. Go to Trusted Locations and add the folder containing the label templates:
Default path: C:\ProgramData\KNX\ETS6\LabelCreator
7. Click OK to save changes and close Word.
8. Restart Word and ETS, then try to create labels again.