Settings for ETS troubleshooting can be made here.
Start Tool Diagnostics
Clicking the button 'Start Tool Diagnostics' starts the diagnostic wizard.
Logging Level
ETS keeps track of internal events on its own by storing them in a log file to help the support team when analyzing any possible errors. The default setting is Standard.
Procedure
ETS only writes information to the log file after a predefined trigger event has occurred. In this case, the last N events before the trigger event are also recorded to the log file so that the previous events can be reconstructed.
- Standard Log Level: N = 500; Trigger event type = ERROR
- Extended Log Level: N = 1000; Trigger event type = ERROR
Up to 5 log files at a maximum of 5MB each are saved in a directory (the oldest file is overwritten first). This means that the content of the log files remains available over a longer period of time (depending on Logging Level that has been selected before).
As a result, this log data is included when a support case is created using the data of the (executed) diagnostics wizard. Consequently, any possible problem which occurred in the past is contained there.
Caution
The option 'Extended' can cause considerable ETS performance degradation.
Every normal ETS activity is defined internally as an INFO event, which means that in the 'Extended' mode almost all activities are logged. Consequently, you should only use the extended mode under special circumstances, e.g. when requested to do so by KNX support.
Clean-Up
Selection of individual, to be executed tasks.
| Option | Description |
|---|---|
|
Clear Diagnostic Information |
Clears previously collected log information, for details see here. |
| Clear Update Cache |
Deletes the temporary data of an online update, which is saved locally. To be used in case of an unsuccessful update (e.g. connection failed) so that a new update procedure can be initiated. |
|
Reset User Settings |
Deletes all user settings. To be used in case of an error (resets paths, column positions/widths and window positions, e.g. outside of the main monitor). Any projects are not affected by this setting. |
| Clear Product Store |
Deletes all local KNX product database entries in the product memory. |
| Clear Search Entries | Deletes all history from all the search fields. |