How to order KNX licenses in the MyKNX shop

Step-by-step guide to ordering KNX software licenses in the MyKNX shop, from account setup and offers for PO approval to payment and delivery.

• All license orders must be placed in the MyKNX shop. Orders via SAP, email, post, or other channels can't be accepted.
• All orders are prepaid, so licenses are delivered once payment has been received in full.
• Pay online for immediate delivery or by bank transfer, or create an offer first if you need internal PO approval.

All KNX software licenses are ordered through the MyKNX shop at my.knx.org. You need a MyKNX account to purchase, activate, and manage licenses. We cannot accept orders via SAP, email, post, or any other channel.

All orders are prepaid, meaning licenses are delivered once payment has been received in full. We offer two payment options:

• Online payment, for immediate processing
• Bank transfer, if you prefer to pay offline

For details, see Step 4.

Step 1: Create a MyKNX account

Create the account that fits your needs:

• Personal account, for personal use
• Organization account, for professional use

Step 2: Complete your account details

Go to Account → Manage Contacts and add the following. If you're ordering for an organization, switch to your organization account first.

• Your full billing address, including your EU VAT number for cross-border transactions, if applicable.
• Your shipping address, if it differs from your billing address. If you add several addresses, label them clearly so you can pick the right one at checkout.

Step 3: Place your order or create an offer for your internal PO process

At checkout, you can either confirm your order directly or create an offer first. Choose the offer option if your company needs internal approval and a purchase order (PO) number before ordering.

For available licenses and prices, see License types and prices.

To place your order or create an offer:

1. Go to Shop and add the license(s) you need to your basket.
2. Open your basket, adjust quantities if needed, and proceed to checkout.
3. Select or confirm your billing address, VAT number (if applicable), and shipping address.
4. Select your payment method (see Step 4).
5. Choose how to complete checkout:
   • Confirm your order to place it immediately.
   • Create an offer if you first need internal approval and a purchase order (PO) number.

If you created an offer: once your PO is approved, go to Account → Offers, open the offer, click the pen icon, add your PO number under Reference, and confirm the order.

Step 4: Pay for your order

All orders, including those confirmed from an offer, must be paid in full before we can deliver your licenses. Select one of the following payment methods at checkout:

• Online payment (credit card, Apple Pay, PayPal)
  When you pay online, your payment is processed immediately and your licenses are added to your account right away. PayPal payments include an additional fee of 1.8%.
• Bank transfer (1–2 working days)
  When you select bank transfer, you receive a proforma invoice containing the payment details. See the Payment Guide for more information.

Can't pay online or with a proforma invoice?
If neither option works for your company, we can issue a final invoice instead. Simply contact info@knx.org with your proforma invoice number to request one.

Step 5: Receive your order after payment

Once payment has been received, the licenses are automatically added to your account and are ready for activation. If your order includes a dongle, it is shipped as described in Shipping.